It is the buyer’s responsibility for testing and inspecting
the microphone(s) and it’s accessories upon delivery. Any
problem or damage noted upon receipt must be reported within 5
business days after delivery.
WARRANTY REGISTRATION NOTICE
and click “Required Warranty
Warranty registration must be completed within 10 days of receipt of
purchase. If you have any questions or concerns with your order,
feel free to call or email us.
Cascade Microphones warrants all products against
defects in materials and workmanship for a period of (5) five years
from the date of original consumer purchase. The original ribbon or
capsule elements carry a (1) one year warranty from the date of
purchase and offer a one time replacement during the warranty period
if they fail within the first year. Cascade Microphones will either
repair or replace the product at no charge. Buyer is responsible for
return shipping charges if past the initial first 30 days of
THIS WARRANTY WILL NOT APPLY TO THE PRODUCT IF IT
HAS BEEN DAMAGED BY MISUSE, MODIFICATION, ACCIDENT, IMPROPER
HANDLING OR OPERATION, OR IF UNAUTHORIZED REPAIRS ARE ATTEMPTED OR
ribbon has become stretched after the one year warranty, how
can I have it repaired?
Microphones will replace your ribbon for a charge of $75.00
plus shipping. Please call 360.867.1799 and we will assist
you with the return of your microphone.
Terms and Conditions of Sale
Please read the following Terms and
Conditions of Sale before opening and/or using any products
purchased from Cascade Microphones. All sales made by Cascade
Microphones to Buyers are subject to the following terms and
conditions. Buyer's acceptance of these terms and conditions shall
be made by acceptance of any product from Cascade Microphones. Delivery All product transportation will be FOB
origin from Olympia, WA. Shipments will be sent via standard UPS
Ground unless prearranged at time of order. Additional charges will
be applied for special handling requests made by Buyer. Buyer shall
examine all products upon receipt and shall notify Cascade
Microphones of all order discrepancies or if rejection is intended.
Freight charges and handling costs will be charged to Buyer for
rejected orders unless otherwise resolved and approved by Cascade
Microphones. Cascade Microphones shall not be liable for delays in
delivery or for loss of revenues due to delays in delivery, failure
to perform, or delivery of incomplete/defective merchandise due to
causes beyond the reasonable control of Cascade Microphones. Cascade
Microphones is entitled to delay shipment for failure by Buyer to
pay within preset payment terms.
If you are not satisfied with any product, you may return it for a refund of the purchase price less
8% restocking fee, for an in-house credit, or exchange for another product within 7 days from the shipping delivery date. Returns must be in the complete and original packaging with all accessories and complete documentation and show no signs of wear or use.
Your return must include a Return Authorization number and will be subject to an 8% restocking fee. Return shipping is at the customer’s expense.
PLEASE NOTE: We are only able to accept
returns via UPS/FEDEX. All other
delivery services will not be accepted or delivered to us.
Please call Cascade Microphones at 360.867.1799 to
receive a Return Authorization Number. Returning items without a
Return Authorization number will be refused.
If you have any questions or concerns about the product(s)
you are purchasing, please contact Cascade Microphones for
information prior to making your purchase.
made through Paypal require that the Seller ship to the Buyer's
Confirmed address. Product will only be shipped to the Buyer's
Confirmed address. It is the Buyer's responsbility to make sure
that their Confirmed Address on file with Paypal is current. Any
address corrections or returns back to sender due to an
incorrect address, is the responsibility of the Buyer. All fees
associated with an address change will be charged to the buyer.